things what I writ

itv.com

Watching TV on a computer is a bit like playing World of Warcraft on a phone – you probably can, but it’s a bit rubbish. There are some rather nice players out there right now, like the BBC iPlayer, but the main reservation I have is that I’m as likely to watch programmes, that have already been aired, via my computer in my office as I am to watch them via my hard disk recorder in the living room. Which is not very likely. Once a programme has gone, it’s pretty much gone, and I never seem to to find the time to go back and ‘watch again’. Unless it’s a Robyn Hitchcock documentary on BBC 4. I can always find time for one of those.

I’ve often listened to my friend John Murray commentating on a mid-week champions league match on Radio 5 via Real Player from the BBC site, as I’m supposed to be on a conference call about widgets or something, and that works pretty well. They sometimes even sync up graphic scoreboards to give you something to look at while you’re listening, but really, its still not like watching football on TV. I could probably find last Saturday’s Match of the Day and watch it again on Wednesday, but it’s not like watching it at the time and it’s not live football anyway.

So all hail ITV. Even though they have a reasonable offering in the way of recently aired items to pick and choose from and watch again, what really makes itv.com worth going to is the fact that I can watch ITV channels there. Live. Well, a few seconds delay, but it’s a live stream of the 4 ITV channels, not a stored, cut, archived and expired (usually) version of the ITV output. This is hugely significant, as it means that should, for instance, a UEFA Cup final happen to clash with a conference call about prototypes, then I am now able to have the full moving pictures of the game, as it happens, next to an InDesign document of web design components, while pretending to know what I’m talking about on the phone. I wouldn’t actually do that, of course, I’d be 100% committed to the conference call, but let’s just say that’s a plausible scenario. I did try an experiment with the itv.com pictures streaming and John commentating via bbc.co.uk, to see how they might sync up. It took a few minutes to work out who was lagging, and to my surprise, the Radio 5 audio stream is about 2 and a half minutes behind the ITV1 video stream, but even that was better than listening to Clive Tyldesley (that doesn’t translate well, but I expect Dave will understand).

Of course, the whole thing is pretty much ‘undefined’ as an experience if you’re using Firefox, as the player requires Silverlight, but frankly, there are times when I’ll just use Internet Explorer and be done with it.

Listening Post: The Roots: The Return to Innocence Lost

Sharing Your Opinion

I just had a call with Ben, Mr Usability, regarding some work we need to collaborate on as part of our web feedback program. We’ve been looking into the user experience across our feedback systems on various venues and trying to simplify and standardize a number of the interactions. This effort has been really quite specific in focus for sun.com, based on the nature of how we gather feedback there through our contact forms, but we really do a whole lot more than just ask you to point out broken links and typos.

You may have noticed that we’ve rolled out the ‘floating math’ feedback widget across sun.com. In fact, the widget, in various formats, is rolled out across a wide range of Sun web venues and is gathering mightily useful data from those sites. Well, aside from the comments about how we suck particular parts of primates anatomy, of course, but, in general, specific, constructive and informative.

The whole thing is powered by lovely people at OpinionLab, and I was lucky enough to have Ben walk me through the administration interface to give me a better understanding of the capabilities of their templated comment card system and the deployment of widgets and embedded components. There was a time when we would take a look at a system like this, kind of like it, and then build our own. On Solaris. Using vi. Thankfully, we’re much more ready these days to let folks who really know what they’re doing provide these services (yes, I know we have to pay), and work out how they interconnect and communicate with our own systems. In the case of OpinionLab, is seems this is an exercise that they are more than happy to work with us on to get right, which is good, because now they’ll have to work with me to try and get it right, which is a user experience I can’t possibly comment on.

Listening Post: Bloc Party: Atonement

NME new noise tour

blimey. I was at that courteeners thing a couple of weeks ago and by 8:30 there wasn’t even enough room to flick your lank hair around while postulating about morrissey and pretending to be from manchester like everyone in the waterfront who knew where it was was pretending to be although when he said fallowfield and sung something about students I did have a moment of I was thereism. honestly, if you’ve been feted by morrissey you might as well hang up you guitar now and get down the longsight jobcentre. remember the primitives. if you can listen to that insipid album all the way through without spiking yourself with pointy instruments then you should be ashamed as it is possibly the worst record in your collection and you can’t imagine how you ever liked it. that’s what you’ll think about the courteeners in 10 years time even though you might rather like them now. they do mean it, but its just not worth the effort.

strueth. then I were at the air traffic shenannigans a few days later where I was quite easily the way oldest person in the waterfront by a considerable margin and conspicuously male to go with it. they did rattle out their emoplay pianotastic hits-u-like with some gusto and he is a very nice man but really if you’re going to spend all night sitting at a piano then don’t be surprised if all the 4 foot tall 15 year olds get a bit bored and start trailing out to the cloakroom to avoid the rush. as far as I could tell, it was exactly the same set they played many months before at the arts centre when I was by far the oldest person there but strangely inconspicuously male. they must have been on telly or something since then.

christ on a bike. now its the nme not-as-good-as-the-used-to-be tour which consistently broke bands on the verge of greatness like bloc party kaiser chiefs franz ferdinand arctic monkey etc but now just kind of breaks wind with a flopping rollcall of new music top 5 guardian reader list voted for by you not me ones to watch artists which will never be seen again on a bill which includes less than 4 bands. having deliberately missed the first band because I was washing up or something I arrived at the waterfront to the last few number from team waterpolo and acres of space in which to wander around like it was a pub in the 80s and your mates band were playing in the function room and nobody gave a toss. it was so empty that I was able to ask for a pint of red stripe at a decibel level normally reserved for actor in films in leather bars where the music is apparently quiet enough to hear the person sat next to you talking but loud enough for assorted 90s bad hair losers to go mad ape crazy to like, the sisters of mercy or something. anyway, team waterpolo supported air traffic last week and I didn’t really need to see them again so I read email on my phone like an arse. following an agonizingly pedestrian gap, friendly fires take the stage and I quite like them in a sideways-on sensible shirt proper alternative kind of way even if it was borderline flock of seagulls at some points but just enough this side of gang of four to be respectable and he had a lovely voice. nice man.

sadly, the evening was rounded off by crystal castles, who are, in fact, republica. they tried to pretend they weren’t by lasering out our eyes with permastrobe lighting and ultra magnesium flares, but they were. suffice to say, all I heard after the few of us left filtered out into the street was ‘oh my god, they were so, like, amaaazing’, which proves I’m right.

4000 a minute

as david rightly points out you just can’t keep up these days. it used to be the case that cool site of the day was indeed picking from about 100 new sites that had appeared that day. worldwide. and they weren’t cool, except they were there which was cool. the coolest one I remember whcih I can’t find in the archive was someone who had posted pictures from a nuclear bunker and I thought how amazing it was that someone could post pictures of themselves inside a nuclear bunker and then just use an img tag and publish them and I could see them halfway round the world without leaving my seat and there might be something in this internet thing but as far as I could get at the time was to post scans from scooby-doo annuals.

fast forward about 10 years and remember when you first joined flickr and started uploading your photos worried about whether you should be posting candid shots or posed shots or landscape shots or artistic shots and whether you should submit to that rating group of which there was only 1. because when you joined all those years ago, everybody looked at everyone else’s photos. I mean, if you refreshed the explore page after having looked at them all, there might be one or two new ones which might or might not pique your interest. never mind, come back at the end of the day and look at all of them.

not so now. flickr users are now uploading more than 4000 photos/videos/things a minute. that’s (hang on, let me open the calctool), um, more than 60 a second. by the time I’ve refreshed the explore page, even if I just repeatedly do that and not look at anything, about 300 objects have passed me by. so I hope people are putting them in that rating group so I can pass some value judgement on them. what do you mean there’s about a million ratings groups? how can that be? what do you mean its an interestingness hype methodology? oh. and while I’m banging on about it, why do I never get any of those “Your photo has been selected for the SWORD OF DAMOCLES AWARD! (insert huge gif). Please tag your photo with SWORDOFDAMOCLES and bother 10 other strangers by blarting this message all over their photo pages! thx!” awards? everyone has those. I want one. not enough cat/sunset photos I expect.

We Sell Servers

You know that, of course, but how do you buy our servers? For as long as I can remember, and in line with how we structure our organization, we’ve presented our product lines on the web by the product categories by which we refer to them. This means that if you’re looking for our servers on sun.com, we think you might want to look for them by their parent category. Right now, we’d be in a great position to answer customer questions like “What CoolThreads servers have you got?”, or “Show me all your blades”, but, really, is that the kind of question you have in your head when you come to sun.com to look at servers?

Maybe you’d actually prefer to see our servers presented in terms of their attributes, so that you can begin your research by asking “What servers have you got that can run Linux?”, or maybe “I’ve got $5000 and I want a Sun server now. Show me what you’ve got”. In any case, you’d be hard pressed right now to complete a customer journey like that without going through a number of hoops. Backwards, probably.

So, at the moment, we’re looking at what’s important to our customers in terms of the way that they look for our products and how they might expect to see them grouped, or otherwise, so that a subset of products is a meaningful subset of products, that can support directed searching, categorization and a much more targeted presentation model. I mean, do you really need to know everything about why our products are so great when you’ve already come to sun.com to find the products? Is that product category landing page just telling you a bit more than you need to know, when all you really want to do is find the products? Perhaps, in actual fact, you don’t know what you’re looking for and you do need help in understanding just what Sun servers there are and how they are differentiated from the competition. Either way, we want to try and support those interactions as efficiently as possible and, from a user experience perspective, make it a pleasure to be engaging with us.

We have great people in the team conducting user evaluations and interviews and gathering as much data as we can in order to direct our designs, but, you know, you might have something to say about your experiences on sun.com and what you really want to be able to do when you’re researching our products. If you do, let me know, and we’ll feed it directly into the design process. If you don’t want to comment here, you can always email – my name is Tim Caynes and I work at sun.com, so the address isn’t difficult to fathom.

Listening Post: Future Radio Online

Second Life Emptiness

I had made a mental, not physical, note to myself to attend the online knees-up that was yesterday’s Sun employee event in Second Life. Of course, I was extraordinarily busy doing web prototype updates and determining the length of various pieces of data string yesterday, so I forgot all about it. In any case, being in the UK timezone meant that by the time Jonathan was speaking, I was already driving to a grotty venue down by the river to see a band nobody likes, and when Liz Matthews was taking to the stage I was probably lying in a pool of beer surrounded by students half my age screeching for an encore.

The fact that I missed it, however, and that various people have since recounted the experience, made me want to revisit Second Life and reconnect with the possibilities for syncing up some of our web experiences with the whole other-worldliness of planet Linden. I first signed into Second Life well over a year ago and we had a few meetings in there and talked about marketing opportunities, building experiences, what the engagement model was and all those kind of ethereal things that a new environment makes you think about. Lou was particularly visionary, of course, and was able to articulate just the kind of opportunities that Second Life could offer and how we might weave it seamlessly into our key customer journeys. Most of us, however, were just trying to pass the ‘you can now fly’ exam and wondering where you could buy those enormous body parts from.

Sun does have a rather lovely presence in Second Life these days and people like Fiona and Christy have obviously done an enormous amount to raise awareness, as the success of the events demonstrate, but there’s still that disconnect between how we’re engaging customers on the old rickety web and how we’re able to interact directly in Second Life. It was designed that way, of course, so what do I expect, but I’d like to do more than just copy-and-paste a slurl for an event. Perhaps there’s some neat Second Life Grid API in the pipeline that supports web-based collaboration via the platform or something, or maybe we’ll start pricing our products online in Linden dollars. However it manifests itself, it would hopefully be more than just jumping from one world to the other, either by a web-based slurl, or a SL-based web browser. That’s just like wearing your anorak inside out and calling it a new coat.

Anyway, to my reason for going to Second Life today, I thought I might do some of that social interaction thing and pretend to be someone worth chatting to and maybe catch the fallout of the employee event somehow. How wrong I was. I mean, I might not expect to see it thronging with hordes of flying groupies around the Sun Pavillion at lunchtime in the UK (2am Pacific), but there’s always a Java developer from Belgium or something, looking at the free Sun jackets, surely. Not today. No green dots. Just me.

I hung around for a while, taking screenshots of myself, like I was on holiday, and decided to take a sneak look at Club Java, just to make sure there’s were no swingers hanging around that had missed the last virtual bus home. There wasn’t, so really, there was nothing else to do…

Listening Post: The Mars Volta: The Bedlam In Goliath

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