Things what I writ

I sometimes write nonsense about things to try and sound clever

the structure of everything

drops 1
drops 1 by Tim Caynes

we seek to make sense. we want to understand the structure of everything.

to deconstruct is to reconstruct. one creates the now in the reinvention of the was. so we intentionally destabilise and disrupt to explore the meaning of reality and question the order of the universe. because without question, we can’t and shouldn’t believe the reality we inhabit and experience. we’re driven, hopelessly and unapologetically to invent our own realities in order to give structure and meaning to the place we find ourselves, in terms we can own, reference and communicate. for within those realities, we define the context within which things exist. we determine viability of domains, entities, objects. we describe relationships, dependencies and maps. we define rules, hierarchies and constructs. we decide what makes sense, because we create the meaning through structures that we can confidently articulate. we become the arbiters of sense-making. and we determine outcomes through the definition of experiences. because ultimately, we’re deciding for others how the universe is arranged to provide the context within which others experience an experience. and in the decisions we make about the structures we define to make sense and provide meaning we pretend that we transcend the personal politic, but we can’t help but hope to reflect the beauty and artistry of everything in the universe as we know it, and create structure as a manifestation of all that we aspire to, to know what it is to be who we are.

and maybe a site map.

I’m an information architect. I choose to be that because of all the things I need to make sense of. my need is part visionary, part vocational. but mostly it’s because I have to make sense of things in relation to other things and describe meaning to others. I need to express what I mean in order to communicate what I think I need to do. I inhabit the dark, lonely places between discovery and definition. between understanding and articulating. between insight and design. I dig my nails into my palms, close my eyes and try not to repeat history. try to find something new.

I start with a blank canvas and a whole universe of information. which is, in reality, a piece of A4, a pentel r50 and a state of mind. paper and pen are my constraints in the physical world. context is my constraint in the metaphysical world. budgets are my constraint in the business world. and as these worlds collide I scratch meaning onto the whiteness of the page in two dimensions. boxes and arrows. unintelligible labels. epiphanies. entire back catalogues of things. enter shikari lyrics. dots. the universe. the most basic rendition of meaning that can be distilled from the constellations of all experiences that guide me. an exploration of space and time, the history of all existences, the subconscious self, why my pen has stopped working, investment products, life. but all I’m doing is reconstructing all that has been deconstructed. sometimes it’s useless. sometimes it’s Ulysses. beautiful, unique and impossible to deconstruct again. it only makes sense when experienced. but the relentless, maniacal pursuit of structure is, in of itself, the definition of the universe within with meaning can be derived by others.

consideration of the structure of everything could be described as the search for a framework for the the human condition. it could also be defined as making sense of every mess. it’s often just information dogmatecture. a way to establish credentials for thought leadership and a reason to use praxis and periphery in conference submissions. but it’s innate. when we consider the parts of information architecture we can’t help but consider the sums of the parts of information architecture. and because the universe is a perplexing subconscious constant, it influences every decision we make about how to describe who we are and how we are. we use that which is infinitely unstructured to frame our conversation about that which is uniquely structured.

which is why the structure of everything drifts further away from us as the boundaries of the information space expand. it’s information architecture redshift.

the terrible and horrible realisation that you don’t know what somebody is talking about when you think that you probably should

it’s alright. you probably don’t need to know.

but it’s true, if that person is saying it, then omg omg omg you probably really should know it so you can at least acknowledge it and talk about it and update your slides to reference it and then explain how you’ve always been doing it but actually when you were doing it before people had a name for it it was just something you did as part of what everybody now calls holistic interaction experiential lean mapping or something omg omg omg I don’t even believe anything I say any more I’m a terrible imposter and I’m going to be found out why do I bother clearly I should just go back to compulsively rearranging the bookshelf in my bedroom I hate myself and want to die in a professionally self destructive kind of way.

but it’s alright. you probably don’t need to know.

but it’s true, if everybody you follow on twitter is making reference to it, then omg it’s even worse and now they’re all actually making it more obscure by making oblique references to some historical precedence which is clearly the foundation for the thing this person is talking about but omg omg since this is like THE CORE PRINCIPLE AND I DON’T EVEN KNOW THAT THEN WHAT HOPE IS THERE FOR ME and this person over here is already saying that the thing is already not a thing anymore and I was going to say something funny about the thing sounding a bit like a fruit or something but now I might as well just not say anything because I have no idea what I’m doing in this industry and everybody knows it and dammit it does sound like a fruit why can’t I just say that omg hang on the person who said it in the first place has now said what they meant was something a bit different to what everybody is saying and they’re all wrong and there’s a bit of an argument going on I wish I could say the fruit thing why don’t I know what’s going on.

but it’s alright. you probably don’t need to know.

but it’s true, if you’re sat in the half-darkness of a meetup in the basement of the faculty of brain hurt sciences or the half-brightness of a design agency eyebrow in a soho loft listening to that person you’ve always wanted to listen to and then they casually throw out reference to the thing and everybody in the room laughs and you don’t know why so you laugh along but you’re thinking to yourself omg I only just managed to get to grips with ironic self-referential unicorn bon-mots what is this that I’m now supposed to knowingly acknowledge without actually anybody actually ever telling me to my satisfaction WHAT IT ACTUALLY IS AND INCIDENTALLY I’M BEGINNING TO GET AM I THE ONLY PERSON WHO DOESN’T ACTUALLY KNOW RAGE ACTUALLY then, surely, I’m not the only person who doesn’t get it.

it’s alright. you’re not. imposter syndrome hits everyone. it’s always been there. except now it’s accelerated and amplified by the immediacy of the broadcast and disseminate model of social sharing. the discoverability of knowing what you apparently don’t know is optimised to a point that it almost happens in negative time. it’s over before it emerges. you’re already too late. you missed the fruit joke.

but it’s alright. I’m so far behind I’m actually way ahead. at least, that’s how I deal with it.

listening post: bring me the horizon – shadow moses

Your design resume is awesome but I don’t care

I’ve spoken a lot in the last few days about what user experience is. My best descriptions don’t include those words any more. I’m finding that I can only express the qualities I look for when I’m hiring UX professionals in terms of life experiences. Meaning that I tend to prioritise specific academic qualification or checklists of skills much lower than I prioritise the things that make you the person that you are. And I have to acknowledge that that makes it almost impossible for potential candidates to formally structure an approach that I might respond positively to. My assessment of what makes an engaging resume or portfolio does seem to be at odds to the majority of hiring managers in the field or, more specifically, recruiters. I’m grateful to my UXPA mentees for pointing that out, since otherwise I may just consider that everyone is writing terrible resumes which is why they’re finding it difficult to penetrate into the first level of human interaction with me – an interview.

I’ll be honest. A lot of resumes I see are terrible. But worse than that, a lot of them are just not very compelling. I don’t find anything in them that makes me want to invest the effort I really should. There’s nothing in there that makes me interested in who that person is. I try, and fail, to respond positively to a checklist of application software, when, frankly, it’s meaningless to me. I have an expectation that anyone who is applying for a design role can manage application software. If you can’t, I’ll teach you how. That’s not the thing that makes you a designer. What makes you a designer is your ability to think, articulate, challenge, interrogate, evolve, be bold, be different, be confident, be accountable and have the courage of your conviction. I really need to see something of that in your approach to me, since that’s really what differentiates you. It might just be how you word a personal statement or whatever you call it. It might be in the narrative that forms the basis of your portfolio. It might be that you’ve got an interest in garden furniture. Really, I can’t tell you what it looks like, but I have to respond to you at a level more significant than simply a well-structured document. I have to work with you. I have to like you. So give me a sense of what that might be like, rather than letting me know how good you are at using Axure.

In the end, I can only offer a personal opinion. I’m the least professional professional I know. But since I’m hiring designers, it might be useful, or at least interesting. I’m willing to accept it might actually just be more confusing. But if you were considering working with me, at least you now know something about the things that make me the person that I am.

listening post: ryan adams – so alive


whereupon the twentieth century withered to its unceremonious and overinflated end and so began the shift from simply doing to understanding for as the question of needs and behaviours was seen to encompass a new empathetic aesthetic in reality we were simply questioning why the plans were neither best laid or with foundation since we couldn’t adequately express those plans in terms of the context by which end users were to be expected to interact engage and consume far less for us to imagine that we might somehow manage a longer term expectation through a better understanding of the psychology of human behaviours specifically related to the interface of interactions between ourselves and the pixels and patterns on the viewing planes of the computer display in this regard we were learning to manage the subtle increments to our references for human computer interactions and how we applied those increments to our clumsy manifestations of engineering design those crude responses to the predominantly functional definition of a problem boundary sufficed for our early renditions of solutions as experiences but fell some way short of a necessary incorporation of a significantly broader set of methods and practices borrowed and repurposed for a new set of inputs for a new set of outputs in that crossover from a popularisation of web design based on an abstract representation of basic human and computer interaction points to a deeper understanding of the cognitive primitives that in turn become the patterns of behaviour that model an interaction was nothing short of revelatory in a few short years at the very end of a century the principals of design shifted from physical to experiential in a way that few might have been in a position to really articulate moreover it was more closely aligned to the visions of the near future we were living expressed fifty years previously by the likes of clarke and asimov in their explorations of a developing sentience and self awareness in the objects and interfaces that we humans create to satisfy the craving to objectify ourselves perhaps at the beginning of the new century designing for a new set of experiences was a reaction to a search for a new set of meanings as a new millennium forced us to collectively appraise our progress against that imagined future and seek new way to express meaning through the design of the world around us based on a closer focus on our own position within it what this was really bound by was the extent to which our ability to reinvent ourselves was limited by our need to attach meaning to our roles by association with and extension of a discrete collection of principles seemingly snatched from the grip of a decaying academia half buried by the weight of its own expectation

listening post: genesis – the musical box

the glorious IA summit

it feels like it’s been a lifetime since I returned from Baltimore after the glorious IA summit at the beginning of April. it’s the event that leaves you feeling like that when its over, like the end of a long hot summer where you gambolled through the shimmering and abundant fields of learning, dancing like a teenager with your new best friends dipping your toes in the stream of enlightenment and talking like you don’t know the words for the things you have to say, watching the proud and beautiful stags of truth barking atop the mountain as if to say THERE IS NO TRUTH, JUST THE ONTOLOGY OF TRUTHS, COME HEAR ME, FOR I AM THE STAG OF BEAUTY AND I SPEAK OF THE CHANGE YOU WANT TO MAKE AND BY THE WAY SINCE I’M A PHYSICAL MANIFESTATION OF ALL YOUR ENDEAVOURS I REALLY AM THE MISSING LINK BETWEEN THE COGNITIVE AND SPATIAL DEFINITION OF CONTEXT THAT DEFINES IT ALL. HURRAH!

or something like that. to be clear, there is a reason I allocate 100% of my available budget to attend this one event each year. it’s because I get a year’s worth of worth from it. I mean, I go to quite a few smaller events throughout the year and meet splendid and lovely people and see inspiring and challenging speakers and learn so much about things that are totally relevant to me. but the IA summit is quite different. without wishing to get weirdly evangelical and creepy about it (and not the dan willis kind of creepy), I believe it’s an event that changes lives. overstating it? maybe. but I know that attending for the last few years has changed me for the better. and I’ve spoken to many people who have attended, often for the first time, who are so touched and moved and surprised and enlivened by their attendance that they can’t quite express what it is that it’s done to them. I’m not about to qualify what ‘better’ means, because that’s not the point. I don’t do definitions. but what better means to me is what counts. the change for the better is what I recognise in myself and how I attribute that change to my attendance at the IA summit is up to me. nobody can alter that.

in the grand scheme of things, with so much going in the world, and so many demands and so little time and so much to do and so much to say and so many responsibilities and so on and so on it is perhaps easy to say fuck’s sake it’s only a conference for people who get weirdly obsessed about the structure of things and why are you getting so worked up about it there’s more important things to worry about but whatever. let me bark this at you. THIS EVENT IS AN OASIS OF AWESOME. IT CHANGES LIVES. I AM THE STAG OF TRUTH SO HEAR ME ROAR.

thank you to the beautiful people, old and new, that make the change happen. I love you. if anyone would like to tell me to calm down, don’t bother.


My first speaking gig was at the IA summit. I mean, I didn’t piss about, I went for it. In the end, it was actually a good place to do your first proper public speaking event, because those IA summit folks really know how to look after first timers. But it was rather a deep-end approach to learning the public speaking thing and a pretty expensive and nerve-wracking one too.

Tonight I’ve spent a most agreeable few hours in the company of some other people having their first go at standing up in front of a room full of their peers, talking out loud, and wondering if the words that are coming out are actually being heard by the people in front of them or they are just being thrown into the air and intercepted by some cognitive unbalance field that catches them, turns them into unintelligible arse and thrusts them backwards into the ears of blank-faced gibbons who are suspended in some alternate time universe where the only facial expressions available are wholly blank or mildly indifferent and the occasional metaphor for insignificance in the face of the impenetrable vastness of the vacuum of space gently drift before your eyes like the last dying leaf of the relevance tree as it flutters downwards amidst the eternity of the silent, slow, nod of the donkey of empathy. Maybe that’s just me.

The untapped event, organised with some impressive vigour by Sophie Freiermuth and Richard Wand at Possible, in London, was an admirable showcase for unheard UX voices from within the community. You know, those people you actually work with who say interesting things, have interesting views, and can have a conversation like real adults do, but don’t seem to have a good place to share that with a wider audience of their peers. Or, if you like, it’s a chance to hear from people you’ve never heard of speaking about things that you’ve often thought of. Or, if you like, it’s just not Jason Mesut again. Honestly, that’s not a dig at Jason Mesut, but he would acknowledge, I’m sure, that he is become one of the UX circuit in the UK, and there is room for others. I might say that say of myself. I dunno. WHATEVER. I’m stuck on a train right now waiting for the fire brigade and national rail to assess a chemical spill just outside Hatfield Peveril, north of Chelmsford and my train hasn’t moved for 30 minutes and I won’t be home until at least 2:30 am and I’m suddenly getting a bit stabby.

Notwithstanding that, the reason for my involvement with the event, and, indeed, Jason’s, was that I had volunteered to help out as a mentor for one of the new speakers. I thought that maybe what I’ve learned from my short tenure as ‘most famous speaker from Norwich who occasionally stays on-topic about UX but generally arses about with long words to try and look clever and simply resorts to cheap jokes to see if the audience are still awake’ might be useful to others in some shape or form, and so I was very lucky to included as part of the mentoring team. For each speaker, a mentor. A one-to-one relationship. A chance to pass on some of the things I’d learned over the years to someone who might even find it useful.

And it all turned out lovely. Alex Ng, who is currently working with me at Flow, was to benefit from my exacting principles about literal, metaphorical and unintelligible jokes, slide subversion, easter eggs, audience poking and general narrative intensity. We spent some nice times together, and it was all a bit like that bit in Butch Cassidy and the Sundance Kid where they ride around on bicycles, laughing in the sunshine to a sensory backdrop of instagrammed Jimmy Webb and teal. At least, he took my point about full-bleed images. And proceeded to smash it out of the park when it came to it. To be fair, all the speakers, including another colleague of mine, Matt Radbourne, did an excellent job for a first speaking gig, but, you know, I only cried into my free white wine following Alex’s 20 minutes, because, like , THAT’S MY BOY! (he’s 33 you know. Yes, that’s what I said.)

Untapped was a hugely enjoyable event. It encouraged those with an idea to come forward and add to it a voice. That voice was their own. New, unheard, untapped. I played a very small part in contributing to the success of the evening. Sophie and Richard incepted, inspired and, um, envisioned, or something, the evening. If I had hats, I would take them off to them, suffice to say, I think I love them. Looking forward to looking forward to the next time.

A matter of doubt in UX

Here’s a caveat: I crowdsourced this topic and so I’m just fulfilling my side of that bargain. Here’s another caveat: I’ve had a couple of drinks and so I’m probably a bit shouty. I can provide more caveats. However, despite those caveats, I can vouch for the integrity of the words I’m typing here as the truth as I see it based on the experiences I’ve had and the work I’ve done. Which is about as far as I can trust anybody who talks about UX these days.

That’s not to say that those people who I follow, converse with, pay to see, acknowledge or otherwise reference as UX professionals can’t also vouch for the words they say and the positions they adopt and the propositions they make and the work the refer to. It’s just that I’ve no way of validating it. I personally know and work with a very small number of UX professionals, notwithstanding the ones who have passed me by in other jobs, countries and lives and it’s only that very small number that I can honestly say that when they tell me they’ve done something and that they learned something and that it might be useful to me that I know it to be true.

In of itself, that’s not really much of an issue. I love a case study. I love good examples. I love it when people describe to me a learning experience by way of exposing their own fallibility. I can grok all these things. I like ‘here’s what I did’. There’s a solidarity in that openness and a learning outcome for all of us. The truth is self-evident in the telling of the story, bourne of which is a mandate to formulate recommendation and proposition.

Where I’m able to give less credence is when I’m simply directed to a method or practice, a voice or opinion, which is dependent on an assumed qualification to do so. Even if I’m taken with the proposition, without qualification, I have to question the validity if I have absolutely no idea what you’ve done, what you do, or whether you’re any good at it. I end up applying that rule of doubt whether you’re relatively new to UX or whether you’ve been to every IA summit, like, ever, because it makes no difference to me if the perception of your authority is so very institutionalised that what you say must be true. Mostly, it just means that you can say it very well, and that’s all I can honestly evaluate.

All of which is, of course, a circular argument, since there is absolutely no reason why you should afford me the courtesy that I deny others: just to take my word for it. But next time somebody tells you that ‘failing is great practice’, take a moment to challenge that statement. Why is it great practice? Why should you believe them? Next time someone tells you that you that ‘waterfall is a dead model’, take a moment to challenge that statement. How can they justify that? What have they done to support that position? Next time somebody tells you that ‘you’ve defined UX incorrectly’, well, good luck with that one.

In the end, this is really a minor issue I’ve chosen to explode into some dribbling manifesto, but the central issue I still believe to be problematic. I hear you, I rather like you, but really, I don’t know you. It’s not a matter of trust. It’s a matter of doubt.

listening post: aimee mann – calling it quits

Practice makes perfect UX at the UK UPA

Andy Budd - Perfect UX

I like UK UPA events. There’s something very reassuring about carrots in a bowl and speakers worth listening to. Last Thursday’s ‘Profiling the Perfect UX Practitioner’ was a particularly good event, pulling together a great list of UX practitioners to talk about UX practitioners to a room full of UX practitioners. While that sounds like it could be the point where we actually end up eating each other, it was actually the point at which we start questioning each other, which is always healthy.

There was no danger of it being a dull affair. Most of us have seen Andy Budd or Jason Mesut speak before and know that even though painful honesty borders on willful disruption it’s a dramatic tension that makes it not a little bit exciting. Put these menaces together with ‘not intentionally provided as a counterpoint but actually it works quite well that way’ Stavros Garzonis and Aline Baeck and you have a pretty good spread of disciplines, experiences and specialities that might, arguably, add up to the perfect UX practitioner, thereby rendering the whole evening redundant.

But that’s the thing. There’s not really any such thing as the perfect UX practitioner and we weren’t really there to try and determine what that is, any more than we were there to determine who has the brightest trousers, even though, as it happens, that was a really easy one to call. To summarise: it depends. With knobs on.

If there was a recurrent theme regarding the problem with defining pathways to becoming a better, more well-rounded UX practitioner, is was dichotomies. That is to say, perhaps it is the current open migration paths into UX from, say, engineering, development, psychology, for example, that are essentially dichotometrically opposed to the establishment of practitioner pathways since you have to already be pre-disposed within those disparate paradigms to an affinity with the values of user-centrednessness. Or something. I may have lost track there for a moment when I realised dichotmetrically opposed reminded me of thumbs. Anyway, there were dichotomies.

Also worthy of circular arguments was the notion of certification for UX professionals so that we all know who’s good at it. Notwithstanding the fact that none of can agree on what it is. Admirably, the German UPA chapter are looking seriously at certification, which, I’m sure, will be looked at closely to see how it might affect perception of value, ability or perfection in the long term. I asked Oliver what he thought of it. He kind of shrugged.

And it wouldn’t be a discussion about our ability to demonstrate capability without touching on, and then deep diving into, and ultimately wrestling naked in front of the fire about UX practitioner portfolios. Porfolios are good. If you think they’re good. Even though your good might not be my good. But let’s all agree they have value. In the way I value straight lines, but someone else values sketchy ones. You see. It depends. But let’s also agree that if you want an opinion on the basic thresholds of portfolio benchmarking and what, from sheer volume, might be considered the relative merits of showing deliverables vs. telling stories and demonstrating thinking, reacting, shifting, agiling, then Jason is the man to tell you to leave the wireframes at home.

Ultimately, the sum of the parts of a strong team are often what makes the whole of a perfect practioner and it’s being part of those teams that will most likely incubate the hard and soft skills required to effectively practice in the UX profession. There might be, and probably are, practitioners out there that come close to having it all, but you won’t be that person with 2 years in the industry and an impressive job title. That’s not to say that the perfect practitioner necessarily comes from the small pool of 10+ year UX veterans who like to remind you that they actually did the original user research on punched cards for jacquard looms or something, but, to be honest, longevity in the field simply affords you the benefit of experience. It’s hard to argue against it.

I enjoyed all the panellists. I enjoyed all the attendees. I even enjoyed sitting on the floor for most of the evening so I could take photos of Andy’s boots. My favourite moment? Grinning inanely while Andy ranted animatedly about how terrible the state of somethingorother was and how you should just forget about doing it when patently plenty of people in the audience were already doing it. My least favourite moment? Having to run off and leave everybody having a nice chat over fava beans and a nice chianti, because I had to rush to get a train to Norwich because we don’t all live in London you know.

Looking forward to the next one.

Careering around at the UK UXPA

“He’s actually really nice”

Notwithstanding the fact that any address that ends in ‘Canary Wharf’ seems to disappear into the Bemuser Triangle the closer I get to it and that on this occasion I wasn’t alone in trying to locate an enormous shiny building that was right in front of me, I made it along to the UK UXPA careers event yesterday at the Thomson Reuters building somewhere in, well, Canary Wharf, along with a number of extraordinary colleagues from Foolproofwho I can only describe as infinitely more approachable than myself. And Matt.
I had initially registered as an attendee, just because I was interested in the event anyway, but somehow become part of the official delegation, which mostly meant I had to carry Karen’s popup banner from Goswell Road to Canary Wharf. Either way, I’d really come to attend the panel discussion with Leslie Fountain, Andy Budd, and the most charming man in the world™, Giles Colborne, who were going to have a stab at discussing the vagaries of UX in the boardroom and what that means to business, businesses, management, aspiring management, new hires, prospective new hires, clients, projects, practice, vision, values, mission, goals, and how things smell.
At the same time as the panel, there was to be several rounds of speed-dating for prospective employers/recruiters and candidates/people of interest, which, as it turns out, would consist of some rather loud whistling, CVs, portfolios, elevator pitches, business cards, raised eyebrows, knowing glances, ticks in boxes and, by the end of the evening, more or less passing out on the corporate carpet. Taking part in one of these events requires a strong constitution and boundless enthusiasm. I wasn’t part of it.


And if that wasn’t enough, there was also some splendid UX booth kinda action in the main foyer, where I noticed Jason Mesut was delivering the kind of folio advice that can leave unsuspecting hopefuls in that curious state of super encouraged and mostly terrified about their future. That man knows what he’s talking about, children.
And if that that wasn’t enough wasn’t enough, there was more pork product than I think I’ve ever seen in one place and buckets of cold Prosecco, which would later be the cause of my Downfall-like self-castigation wandering rather too close to very deep water whilst frantically searching for the underground station that would take me to the train back to Norwich via Stratford, the official travel centre of the London 2012 Olympic park in association with A SHOP or something. For UX events at Canary Wharf are not your UX events in Shoreditch. I mean, I like hot lofts and crisps and everything, but corporations do hospitality as a core practice and they mostly do it very well. Thompson Reuters didn’t buck that trend.
But back to the panel. Leslie opened proceedings with some discussion points about what it means to provide leadership in UX businesses and, specifically, used the example of how this is manifest at Foolproof. Core to her proposition is that vision and values are critical in describing what your business is all about and enables internal stakeholders and staff to deliver toward that and understand why they do what they do in context of what that means to the company. Crucially, it also describes to the outside world – clients, customers, partners, candidates, friends – what the culture of the company is, what their aims are, and how they intend to pursue their goals, so that it becomes a shared imperative at the point where relationships are formed and ongoing engagements are managed. In other words, it enables you to say “this is who we are and this is where we’re going. If you like the look of that, lets have a conversation”.
I like Leslie. I like hearing her talk. I like her style. We’re going to do a double act.
What followed Leslie’s opener was a nicely animated discussion, which, in a nice touch, had Andy, Leslie and the most charming man in the world™;, Giles, perched on stools, like some awesome UX Westlife. There was even a spare stool next to Andy and I was sorely tempted to join them for an impromptu cover of a Jared Spool ballad or something, but resigned myself to kicking things off with the first question, which went something like “yeah, you say vision and values but really, people just ignore that stuff, innit?” Needless to say, it was pointed out that yes, that might often be true, but what we try and do is…
I only trailed off there because I can’t remember the answer correctly. But over the next 40 minutes or so, an awful lot of sense was spoken. I was particularly drawn to the passion and sincerity in Andy’s descriptions of how he makes his business decisions, runs his company and decides what to do and why. He was very honest about the learnings made from his mistakes and how he used those to make better decisions and, in particular, learn how to say no, which was a bit of recurrent theme. As ever, Giles was thoroughly entertaining, but because of the most charming man in the world™ thing, every time he spoke, I just kind a gawped at him like a headlit rabbit as the words came out and consequently missed a lot of what he actually said. He does tell a good story though.
And then I was done. I did get to speak to a number of people during the course of the evening who commented, as I felt, that this wasn’t like a normal UX event, because you get to speak to each other throughout, rather than at the end, which was all very convivial. I hope those bright-faced young prospectives got as much out of it as the gurn-faced old miseries (that’s me, by the way, just to be clear) did. Curiously, I also had a couple of people make the comment at the beginning of this post. That was about Andy. I’ve no idea how they might have thought otherwise.
Thanks to the UK UXPA for organising. Canary Wharf is sometimes a bit wrong, but last night there was a little place in the middle where everything was right.

Watching the prospectives at London IA

I was lucky enough to talk at the May London IA event a few days ago. Even better than that, I got to share the stage, well, I say stage, I shared the bit of floor at the front of the loft, with the most charming man in the world, Giles Colborne, and the most charming woman in the world, Johanna Kollmann. Unfortunately for them, they had to share the small walk around in front of the projector area with the most charmless dancing dad Soho misfit in the world, me. I’m prone to a bit of self-depreciation, but really, it was as much as I could do to breathe in for 30 minutes while I was up there before collapsing into a Stella at The Endurance and a subsequent face full of Ginsters on the steps of Centre Point like a lost corporate team-builder from the M4 corridor.

We’d gathered for a redux of the IA Summit, which took place in New Orleans earlier in the year. Johanna and I had presented at the summit at the same time – 8:30 on Sunday morning – and hadn’t seen each other speak, so it was great for us, and Giles had very kindly offered/volunteered/I dunno, been threatened with something to do a recap of a few of the highlights from the conference. It was going to be a good night even if nobody else turned up.

But turn up they did, and based on a quick show of the hands that people showed when asked, it seems that the vast majority of the attendees had never been to a London IA event before, which was very inspiring. Either that or they just didn’t like Martin waving his iPad at them saying “who’s been to one these before? Hmm? Matthew and I organize these you know! THEY’RE FREE!’ Either way, a lot of new faces is, to me, a very encouraging thing. Let’s be honest, you can go to events in London that are the physical manifestation of the echo chamber and although the people are extraordinarily nice and I would like many of them to be real friends that know what the sound of my voice is like, these events are excellent places to learn things you don’t know and see people you may have read say things out loud. Far be it from me to sound like some kind of curious Werthers Original style UX granddad shedding a small tear into my slippers when the young uns look up at the stage that isn’t a stage with those beady eyes of youth, pondering your gibberish like some unbounded grasshoppers, but it’s encouraging to see them sat in that loft, just BEING KEEN. *sniff*

So thank you to Martin and Matthew for organising and inviting me along, and thank you to Giles and Johanna for being charming and fascinating, and thank you to everybody who turned up and was polite and keen and asked lovely questions, and thank you to the weather for hailing on my legs as I cowered under a newsagent awning just before arriving, and thank you for listening, etc.

Slides from the IA Summit (On Slideshare):
Making sense of messy problems: Systems thinking for multi-channel UX by Johanna Kollmann
Designing the Mobile Wallet: A Case Study by Tim Caynes



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